Frequently Asked Questions

Technical support and guidance for your outdoor performance gear.

How do I choose the right size for my Arc'teryx gear?

Arc'teryx products are designed with specific fits: Trim, Regular, and Relaxed. We recommend consulting our detailed Sizing Chart on each product page to find your measurements and ensure the best performance for your intended activity.

What is the Arc'teryx Limited Warranty policy?

We stand behind the quality of our craftsmanship. Arc'teryx offers a Limited Warranty that covers defects in materials and workmanship for the practical lifetime of the product. Damage due to wear and tear or improper care may be repaired for a reasonable charge.

How should I wash and care for my GORE-TEX jacket?

To maintain performance, machine wash in warm water using a technical detergent. Double rinse and tumble dry on a medium heat setting for 40 minutes to reactivate the Durable Water Repellent (DWR) finish.

What is your return policy for online orders?

If you are not satisfied with your purchase, you can return your items within 30 days of the delivery date. Items must be in new, unworn condition with all original tags attached. Returns are processed through our online portal.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs, delivery times, and available carriers vary by region and will be calculated at checkout based on your location.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and regional installment payment options like Klarna where available.